Writing Machine
Protection Plans
The best way to protect yourself
from expensive and unexpected
out-of-pocket costs while
maximizing your uptime.
A variety of plans are available
to meet your needs.
Call 800.323.4247 for information or click on the image above to learn more.
How to use Helpdesk
Tell the search service what you're looking for by typing in one or two keywords or a very short phrase in the search box and select the software index you are looking for help with. DO NOT enter questions. DO NOT select ALL as the search index. The search reponds by listing all the documents in the software index, you selected, that relate to what you typed. Search results appear sorted by relevancy.
Entering your search:
1. If you know what software you are interested in, click the pull down menu that says "All" and select your softwares' index.
2. Type your keywords in the search box.
3. Press the Search button to start your search.
Example:
1. Type "Case Catalyst 10.x" in the search box.
2. Press the Search button or press the Enter key.
3. The Results page will show you numerous pages in Stenograph's Helpdesk about Case Catalyst version 10.0 to 10.06.
Tip: Don't worry if you find a large number of results. The most relevant content will always appear at the top of the result pages.
About Helpdesk
What is an Index?
Webster's dictionary describes "index" as a sequential arrangement of material. Our index is a large, growing, organized collection of Helpdesk documents. The index grows daily as we analyze searches and add documents. When you use our search service, you search the entire index using keywords.
What is a word?
When searching, think of a word as a combination of letters and numbers such as catalyst. The search service needs to know how to separate words and numbers to find exactly what you want on the Helpdesk.
What is a phrase?
You can link words and numbers together into phrases if you need specific words or numbers to appear together in your result pages. To find an exact phrase, use "double quotation marks" around the phrase when entering words in the Keywords: box.
Example #1: To find documents that pertain to Captioning, you could type "broadcast captioning suite" in the Keywords: search box always selecting the appropriate Index.
Tips for More Exact Searches
Searches are case insensitive and accent insensitive. Searching for "Elan" will match the lowercase "elan", uppercase "ELAN", "élan" and " Élan." Of course, you would choose the Writing Machines Index for the search.
Including or excluding words:
To make sure that a specific word is always included in your search topic, place the plus (+) symbol before the key word in the search box. To make sure that a specific word is always excluded from your search topic, place a minus (-) sign before the keyword in the search box.
Example: To find print in Case Catalyst but without edit, type print +catalyst -edit.
Expand your search using wildcards (*):
By typing an * at the end of a keyword, you can search for the word with multiple endings.
Example: Try translat*, to find translate, translated, translating, and translate/edit.
Typical search features
You can search more than just text. Here are other ways you can search on the net:
text:text
Finds pages that contain the specified text in any part of the page other than an image tag, link, or URL. The search text:catalyst would find all pages with the term catalyst in them.
title:text
Finds pages that contain the specified word or phrase in the page title (which appears in the title bar of most browsers). The search title:Edit would find pages with Edit in the title.
Case CATalyst
Software Support
Agreements
Being on a Support Agreement entitles you to choose from several plans and several ways to reach Technical Support Representatives to match your needs.
Call 800.323.4247 for information or click on the image above to learn more.
• Learn about Case CATalyst Training options